Overview
We guarantee workmanship and print quality. If an order has a manufacturing defect, wrong item, or shipping damage, we'll repair or replace it at no cost. Because printed items are customized, returns are limited when the order was produced as approved.
How to request a return or reprint
- Contact support within 7 days of delivery with your order number, description of the issue, and clear photos showing the problem (color issues, print defects, mis-cuts, shipping damage).
- Support may request the original packaging or additional photos for verification.
- If eligible, we will arrange a reprint or issue a refund after validation.
Eligibility & common scenarios
- Printer error (smudges, severe color shifts, wrong product shipped): Eligible for reprint or refund.
- Shipping damage: Eligible — provide photos of packaging and product.
- Approved proofs: If you approved the digital proof, color/placement differences are generally not eligible for refunds unless there is a clear production error.
- Minor color variation: Not usually eligible — screen-to-print shifts are normal.
- Personalized items: Generally non-returnable unless there is a production defect.
Refunds & timing
Refunds are issued to the original payment method within 5–10 business days after approval. If a reprint is issued, replacements will ship at no cost once the defect is confirmed.
Exchanges
Exchanges are typically handled as a return plus a new order. We’ll advise the best path (reprint vs. refund + reorder) for each situation.
Exceptions
Errors introduced by the customer (wrong file, wrong template, typos) are the customer’s responsibility unless design services were requested and performed by our team. Proof approval is binding — always review proofs carefully.